Mexico
Oracle
Industronic
Product Development Manager
Mexico
Guadalupe, Nuevo León, Mexico
SQL
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Company Description
INDUSTRONIC is an international company and a leader in the manufacturing of voltage regulators, power savers, and UPS systems, with a solar division promoting the use of clean energy. With over 50 years in the market, we provide the highest quality and market-leading guarantees, backing our brand with international standards. INDUSTRONIC is the only vertically integrated company, providing service from diagnostics to equipment maintenance. We are a rapidly growing company with national and international development and clients across all sectors.
Job Description
Key Responsibilities
- Learn and maintain in-depth knowledge of platforms.
- Handle inquiries and incidents.
- Perform initial diagnostics.
- Resolve configuration and operational issues.
- Reproduce issues.
- Collect logs and evidence.
- Classify requests.
- Escalate defects.
- Maintain communication with clients.
- Verify fixes.
- Maintain knowledge base.
- Document modules, users, permissions, and integrations.
- Identify recurring issues.
- Document new requirements.
- Participate in functional validation of releases.
Requirements
Degree in Systems, IT, software, or related field.
Knowledge
- Web applications.
- Basic SQL.
- APIs.
- Networking.
- Logs.
- Ticketing systems.
- Functional testing.
Additional Information
We offer
- Benefits above the law
- Savings fund
- Medical insurance
- Punctuality and grocery vouchers
- Cafeteria
- Growth opportunities
- Industronic uniforms
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