Brazil
Pavago
Arcadis
Senior Systems Analyst - 6466 (Global)
RemoteBrazil
São Paulo, São Paulo, Brazil
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About Arcadis
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34.000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, we can solve the world's most complex challenges and have an even greater impact together.
Job Description – Engineering Application Support Specialist
About the team
The Global Tech – Engineering Platforms team is responsible for the management, support, and evolution of software platforms used by Arcadis engineering teams globally. We work on application governance, licensing, specialized support, automation, and continuous service improvement, ensuring secure, reliable solutions aligned with business needs and corporate standards.
Role description
Act as a specialized technical consultant, providing platform-independent guidance to support business, architecture, and operational goals. You will be responsible for advanced support of engineering applications and platforms, contributing to their reliability, security, performance, and evolution in collaboration with global teams, vendors, and stakeholders.
Our Commitment to Equality, Diversity, Inclusion, and Belonging
We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves accountable for our actions. Our ambition is to be an employer of choice and offer a great work environment for all our people.
Join Arcadis. Create a legacy.
Scope: Global
Location: Any location in Brazil
Key responsibilities
- Provide advanced technical support (L3) for engineering applications and platforms, resolving complex incidents and escalations.
- Administer applications, license servers, and Appstore, supporting deployments, testing, upgrades, and maintenance.
- Create and maintain technical documentation and KBAs, promoting knowledge sharing and support for L1 and L2 teams.
- Ensure the security, compliance, performance, and reliability of applications, following corporate standards and IT best practices.
- Collaborate with global teams, vendors, and stakeholders, promoting automation, continuous improvement, and service delivery excellence.
Minimum requirements
Qualifications and experience
- Experience in administration and support of professional and engineering applications, including troubleshooting and complex 3rd-level incidents (L3).
- Knowledge of software licensing, license servers, and application lifecycle (deployment, testing, upgrades, and support).
- Experience or knowledge in Autodesk Suite, Bentley Suite, Adobe Suite, and other engineering applications.
- Knowledge of ITSM (RemedyForce or similar), ITIL, COBIT, security, compliance, and IT best practices.
- Experience with technical documentation, KBAs, and knowledge management, including support for L1 and L2 teams.
- Ability to work with global teams, vendors, and stakeholders, with a focus on continuous improvement, automation, and problem-solving.
- Advanced English for conversation is required due to the global nature of the position.
Why choose Arcadis?
We can only achieve our goals when everyone has the ability to be the best they can be. We believe that everyone's contribution matters. That is why we are pioneering a skills-based approach, where you can leverage your unique experiences and knowledge to chart your professional path and maximize the impact we can create together.
You will perform meaningful work, no matter your role, helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career, your colleagues, your clients, your life, and the world around you.
Together, we can create a lasting legacy.
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