Brazil
C6 Bank
Capgemini
ServiceNow Developer - ITOM
Brazil
Barueri, São Paulo, Brazil
JavaScriptAWSGCP
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Diversity, Inclusion, and Belonging
Are you passionate about technology and innovation, and looking to be part of an inclusive, collaborative, and constantly evolving environment? Then this opportunity is for you!
At Capgemini, we value work-life balance. That is why we offer flexible, hybrid work models tailored to project needs. Our goal is to provide the best experience for you, respecting your lifestyle and promoting well-being.
We are looking for a ServiceNow ITOM Developer to join our team.
At Capgemini, you can be who you are. We value diversity in all its forms and promote an inclusive environment through committees such as:
- Women@Capgemini – Women's empowerment and gender equity.
- Capgemini Black – Representation and appreciation of Black culture.
- LGBTQIA+@Capgemini, Capgemini Accessibility, among others.
Our commitment is continuous: we are recognized by GPTW, the Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the most ethical and inclusive companies in the world. Our vacancies are for everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability.
Make It Real
At Capgemini, we unleash human energy through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us!
Responsibilities
- Implement and evolve ITOM modules in ServiceNow (Discovery, Event Management, Service Mapping).
- Structure and maintain the CMDB (Configuration Management Database) with high data quality.
- Configure monitoring processes, event correlation, and alerts.
- Map business services and their dependencies (Service Mapping).
- Integrate ServiceNow with monitoring tools (e.g., Dynatrace, Zabbix, SolarWinds).
- Automate operational processes and incident responses.
- Ensure governance and adherence to best practices (ITIL).
- Analyze and resolve critical infrastructure-related incidents.
Requirements
- ServiceNow ITOM:
- Discovery
- Service Mapping
- Event Management
- Orchestration (optional/preferred)
- CMDB: CI modeling, data governance and reconciliation, health metrics and compliance
- Integrations: APIs REST/SOAP, MID Server, integration with monitoring tools
- Infrastructure: Knowledge of servers, networks, cloud, and storage; hybrid environments (on-premise + cloud)
- Cloud: Azure (preferred), AWS, or GCP
- Automation: Scripts (JavaScript in ServiceNow), Workflows, and Flow Designer
- Functional Competencies: Incident and problem management (ITIL), Root Cause Analysis (RCA), communication with technical and business areas, prioritization of critical alerts and events, and working in critical, high-availability environments.
Preferred Qualifications: ServiceNow CIS – ITOM certification. Experience with complex and distributed corporate environments. Experience with integration with SAP or legacy systems. Experience with observability (APM, logs, metrics). Knowledge of infrastructure automation (IaC).
Development and Benefits
Here, you are the protagonist of your career! We offer:
- Structured career plan and personalized learning paths.
- Corporate University, with access to Harvard and Udemy.
- Official certifications with partners such as SAP, AWS, Microsoft, and Salesforce.
- Language training with EF Education First (English, Spanish, French, and German).
Complete well-being
- Medical and dental insurance.
- Wellhub and Equilibrium (physical and mental health).
- Private pension plan and life insurance.
- Family Care Program: extended maternity and paternity leave, fertility support, and personalized health and well-being guidance.
- Meal vouchers, benefits club, and much more!
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