Brazil
C6 Bank
Capgemini
ServiceNow ITOM Developer
Brazil
Barueri, São Paulo, Brazil
JavaScriptAWSGCP
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About the opportunity
Are you passionate about technology, innovation, and want to be part of an inclusive, collaborative, and constantly evolving environment? Then this opportunity is for you!
At Capgemini, we value work-life balance. That's why we offer flexible and hybrid work models, depending on project needs. Our goal is to provide the best experience for you, respecting your lifestyle and promoting well-being.
We are looking for a ServiceNow ITOM Developer to join our team.
Make It Real
At Capgemini, we unleash human energy through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us!
Responsibilities
- Implement and evolve ITOM modules in ServiceNow (Discovery, Event Management, Service Mapping).
- Structure and maintain the CMDB (Configuration Management Database) with high data quality.
- Configure monitoring processes, event correlation, and alerts.
- Map business services and their dependencies (Service Mapping).
- Integrate ServiceNow with monitoring tools (e.g., Dynatrace, Zabbix, SolarWinds).
- Automate operational processes and incident responses.
- Ensure governance and adherence to best practices (ITIL).
- Participate in the analysis and resolution of critical infrastructure-related incidents.
Requirements
ServiceNow ITOM
- Discovery
- Service Mapping
- Event Management
- Orchestration (optional/plus)
CMDB
- CI Modeling
- Data governance and reconciliation
- Health metrics and compliance
Integrations
- APIs REST/SOAP
- MID Server
- Integration with monitoring tools
Infrastructure
- Knowledge of servers, networks, cloud, and storage
- Hybrid environments (on-premise + cloud)
Cloud
- Azure (preferred), AWS, or GCP
Automation
- Scripts (JavaScript in ServiceNow)
- Workflows and Flow Designer
Functional Skills
- Incident and problem management (ITIL).
- Root cause analysis (RCA).
- Communication with technical and business areas.
- Prioritization of critical alerts and events.
- Experience in critical and high-availability environments.
Preferred Qualifications
- ServiceNow CIS –
- ITOM.
- Experience with complex and distributed enterprise environments.
- Experience integrating with SAP or legacy systems.
- Experience with observability (APM, logs, metrics).
- Knowledge of infrastructure automation (IaC).
Diversity, Inclusion, and Belonging
At Capgemini, you can be who you are. We value diversity in all its forms and promote an inclusive environment through committees such as:
- Women@Capgemini – Female empowerment and gender equality.
- Capgemini Black – Representation and appreciation of Black culture.
- LGBTQIA+@Capgemini, Capgemini Accessibility, among others.
Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the most ethical and inclusive companies in the world. Our openings are for everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability.
Development and Benefits
Here, you are the protagonist of your career! We offer:
- Structured career plan and personalized learning paths.
- Corporate University, with access to Harvard, Udemy.
- Official certifications with partners like SAP, AWS, Microsoft, Salesforce.
- Languages with EF Education First (English, Spanish, French, and German).
Complete well-being
- Medical and dental insurance.
- Wellhub and Equilibrium (physical and mental health).
- Private pension plan and life insurance.
- Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance.
- Meal voucher, benefits club, and much more!
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