Brazil
C6 Bank
Capgemini
Genesys Cloud Developer
Brazil
Barueri, São Paulo, Brazil
AWS
Automatic translation. Check the original.
Diversity, Inclusion, and Belonging
Are you passionate about technology, innovation, and want to be part of an inclusive, collaborative, and constantly evolving environment? Then this opportunity is for you!
At Capgemini, we value work-life balance. Therefore, we offer flexible work models, which can vary between home office, hybrid, or in-person, according to project needs. Our goal is to provide the best experience for you, respecting your lifestyle and promoting well-being.
We are looking for a Genesys Cloud Developer to join our team.
At Capgemini, you can be who you are. We value diversity in all its forms and promote an inclusive environment through committees such as:
- Women@Capgemini – Female empowerment and gender equality.
- Capgemini Black – Representation and appreciation of Black culture.
- LGBTQIA+@Capgemini, Capgemini Accessibility, among others.
Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the most ethical and inclusive companies in the world. Our vacancies are for everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability.
Make it Real
At Capgemini, we unleash human energy through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us!
Responsibilities
- Develop, configure, and evolve digital service solutions on the Genesys Cloud CX platform, ensuring scalability, stability, and adherence to business needs.
- Create, maintain, and optimize conversational flows using Genesys Cloud Architect, Digital Bot Flow, and other platform features.
- Design and implement digital journeys for channels such as Chat, WhatsApp, and Web Messaging, promoting a fluid and efficient user experience.
- Act in the maintenance and continuous improvement of corporate chatbots, performing performance analysis, corrections, and functional evolutions.
- Develop and maintain integrations between Genesys Cloud CX, corporate systems, and third-party applications using APIs REST, Data Actions, and other integration mechanisms.
- Participate in the definition and implementation of integration architectures, ensuring security, performance, and reliability in information exchange between platforms.
- Build and enhance conversational flows with business rules, validations, exception handling, and automated decision-making mechanisms.
- Perform analysis, troubleshooting, and resolution of incidents related to digital flows, integrations, authentication, and chatbot behavior.
- Configure and administer authentication and authorization mechanisms used in integrations, including OAuth 2.0, access tokens, and other security standards.
- Manipulate and interpret data structures in JSON format for integration, transformation, and consumption of information in conversational flows.
- Perform functional testing, integrated testing, homologation, and solution validation activities before deployment to production.
Qualifications
- Experience in development, configuration, maintenance, and evolution of corporate chatbots, virtual assistants, and conversational flows.
- Hands-on experience with Genesys Cloud CX or relevant experience in equivalent Contact Center Cloud platforms.
- Advanced knowledge of Genesys Cloud Architect, including creation, maintenance, and optimization of service flows.
- Experience with Digital Bot Flow or similar technologies for developing chatbots and conversational automations.
- Involvement in digital service projects, customer journey automation, and omnichannel solutions.
- Experience in implementing and maintaining digital channels, such as Chat, WhatsApp, Web Messaging, and other messaging channels.
- Experience with system integration using APIs REST.
- Proficiency in main HTTP methods, including GET, POST, PUT, and DELETE.
- Experience in manipulating, validating, and interpreting JSON structures.
- Knowledge of authentication and authorization mechanisms for communication between systems and services.
- Experience in building and maintaining integrations between service platforms, corporate systems, and third-party applications.
- Ability to perform incident analysis, troubleshooting, and failure diagnosis in flows, bots, and integrations.
Development and Benefits
Here, you are the protagonist of your career! We offer:
- Structured career plan and personalized learning paths.
- Corporate University, with access to Harvard, Pluralsight.
- Official certifications with partners like SAP, AWS, Microsoft, Salesforce.
- Languages with EF Education First (English, Spanish, French, and German).
Complete well-being
- Medical and dental assistance.
- Totalpass and Equilibrium (physical and mental health).
- Private pension plan and life insurance.
- Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance.
- Meal voucher, home office allowance, benefits club, and more!
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile