Germany
HUB.KI GmbH
8returns GmbH
Forward Deployed Engineer
RemoteGermany
Berlin, Germany
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About the opportunity
Über 8returns 8returns is an established SaaS company from Berlin that is rethinking one of the most complex areas in e-commerce: returns.
Our platform helps online retailers manage returns more easily, automate processes, and derive better operational decisions from return data.
We work with fast-growing DTC brands like 6PM, OACE, and SNOCKS, as well as established brands like Tommy Hilfiger and Reebok.
Why This Role Is Exciting
You will work directly with the founders, have a lot of autonomy, and have a direct impact on customer projects and solutions for well-known e-commerce brands.
Your Responsibilities
- You understand, structure, and evaluate technical requirements from our customers.
- You design and build integrations between 8returns and external systems such as shops, ERP systems, 3PLs, and warehouse tools.
- You analyze APIs, webhooks, and technical documentation to implement data flows cleanly.
- You guide customer requirements from the initial technical assessment to the productive solution.
- You estimate feasibility, effort, and technical risks for Sales and Customer Success.
- You independently implement smaller product adjustments, automations, and customer-specific extensions.
- You debug integration issues and develop robust solutions from them.
- You identify recurring integration patterns and translate them into reusable components.
What We're Looking For
- Technical background in Software Engineering, Solutions Engineering, Implementation Engineering, or comparable practical experience
- Very good understanding of APIs, data models, webhooks, authentication, logs, and technical documentation
- Strong builder mentality: You can structure open technical problems and independently arrive at a working solution
- AI-native way of working with tools like Claude Code, Cursor, Agents, or similar workflows
- Native or comparable level of German language proficiency
- Ability to communicate clearly and calmly with customers about technical topics
- Pragmatism: You want to solve problems, not pass them on
Nice to have
- Experience with Shopify or e-commerce
- Experience with ERP, warehouse, 3PL, or order management systems
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