Brazil
Capgemini
Natura (Natura Life Science)
Junior Automation and Data Analyst - Exclusive for People with Disabilities
Brazil
São Paulo, São Paulo, Brazil
SQL
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About the opportunity
OUR PEOPLE, TOGETHER, LEAD WITH CONSCIOUSNESS.
At Natura, we have the potential to drive meaningful transformations. This is made possible through the innovative products of Natura and Avon; the memorable experiences of Bluma's beauty services and our financial education platform, Emana Pay. Brands and services that are relevant to those who use them and recognized for our commitment to leading regenerative businesses.
We are a movement that transforms the way of living and doing business across 14 countries in Latin America, always guided by consciousness.
Natura celebrates and embraces diversity in all its forms and pluralities.
We encourage #Women, #BlackPeople, #PeopleWithDisabilities, individuals from the #LGBTQIA+ community, #PregnantWomen, and people aged #50+ to apply for this position
Role Type
Permanent
Do you know someone at Natura?
If so, ask for their corporate email and use it to request a recommendation when applying for a position. It’s an excellent opportunity to strengthen your network and advance in our selection process!
What will you be doing here?
Dynamic professional with a practical and analytical profile, responsible for supporting the Digital Operations Coordinator in building simple automations, using AI, for the call center. Will act on the front lines identifying operational efficiency opportunities, integrating systems via no-code/low-code, and monitoring basic data from automated routines.
What knowledge and experiences will you need to bring to share with our network?
Main Activities
- Flow Construction and Maintenance: Create, test, and maintain low and medium complexity automations using n8n to optimize operational and service processes.
- Mapping and Documentation: Support the detailing of manual operation routines, mapping steps and business rules for conversion into digital flows and self-service.
- Error Monitoring Support: Daily monitor the functioning of automations and provide first-level support to correct bottlenecks or interruptions.
- Basic Data Extraction: Generate reports and extract simple metrics on automation performance (volume of executions, success and failure rates).
- Operation Support: Act directly with call center operators and supervisors to collect feedback on implemented tools and support training on new flows.
Minimum requirements
Required Qualifications
- Previous Experience: Experience with a strong affinity for technology and processes.
- Education: Graduated in Systems Analysis and Development, Information Systems, Engineering, Administration, or related fields.
- Practical Profile: Ease of logical learning, collaborative attitude, and interest in the no-code/low-code ecosystem.
Technical Skills
- Automation (UI Path): Practical knowledge or project experience with the tool (understanding of Webhooks, nodes, JSON, REST API parameters, and HTTP requests).
- Data: Basic knowledge in SQL (simple instructions like SELECT, WHERE, JOIN) and intermediate spreadsheet manipulation (Excel/Google Sheets).
- Data Visualization: Basic familiarity with tools (Looker Studio or Tableau) for reading and feeding dashboards.
- Documentation: Notions of flowcharts and process mapping (BPMN / tools like Miro, Bizagi, or Lucidchart).
Competencies
- Technical Curiosity: Willingness to constantly learn and test new tools and integrations.
- Logical Reasoning: Ability to structure the step-by-step of a process into computational rules.
- Clear Communication: Ability to translate customer service operation needs into automation logic.
- Attention to Detail: Care in validating tests and data inputs to avoid impacts on final customer service.
Differentiators
- Practical knowledge or familiarity with open messaging APIs (e.g., WhatsApp Business API, Z-API).
- Call Center Notions (having been an operator, assistant, etc.)
- Notions of Chatbot service logic (Typebot, BLiP, Evolution API, or similar).
- Basic concepts about Artificial Intelligence model calls (e.g., consuming OpenAI APIs in n8n flows).
What will you find here?
We are more than just a workplace: we build and live the Well-Being Ecosystem daily, based on the harmonious relationship between each individual, their surroundings, and the environment they are part of. In addition to offering benefits focused on social, physical, financial, mental, and emotional well-being, we promote an environment of prosperity, belonging, and purpose, strengthening a solid network of support, expanded awareness, and respect for diversity, equity, and inclusion.
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