Portugal
Inetum
Grupo Data
Mid-Level Application Support
Portugal
Lisbon, Portugal
PythonSQL
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Who are we looking for?
Join Data Group!
Great things happen when the right people connect.
At Data Group, we connect people, technology, and knowledge to transform challenges into possibilities and possibilities into real impact. We are a global company in constant motion. We grow, adapt, and evolve, and we are looking for people who want to do the same with us.
Here, we don't just look for those who keep up with the future of technology. We look for those who want to participate in what's next, bringing new ideas, taking on challenges, and leaving their mark along the way. Because when talent, technology, and opportunities connect, possibilities grow.
The next step is yours. We build the possibilities together.
Application Support (Mid-Level)
Main tasks to develop
- Analysis and resolution of production incidents (L3), ensuring the correct diagnosis of the root cause.
- Analysis of application and functional architectures, understanding functional documentation, business flows, and tracking transactions between different architecture components.
- Investigation of complex problems through the analysis of logs, databases, and metrics.
- Proactive definition of metrics for early incident detection, identification of failure patterns, and proposal of preventive measures.
- Collaboration with development teams in the identification and structural resolution of problems.
Mandatory technical skills and knowledge
- Experience using Linux Shell (grep, awk, sed, sort, uniq, tail, ps, top, among others), navigation, and filesystem manipulation.
- Good knowledge of SQL DML (SELECT, JOIN, Subqueries, and other query operations).
Personal skills
- Good communication skills, with logical and structured reasoning.
- High capacity for learning, technical analysis, and adaptation to change.
- Critical thinking and orientation towards continuous prevention and improvement.
- Responsibility, autonomy, and perseverance.
- Excellent ability to work in a team and collaborate with different areas.
- Ability to document processes and share knowledge.
Desirable technical skills and knowledge
- Knowledge of observability tools, such as Grafana and ELK Stack.
- Experience in scripting (Bash and/or Python).
- Ability to investigate functional problems through data.
Work regime
Hybrid (3 days per week in the Lisbon office).
Send your application and come simplify the future with us!
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