Brazil
Capgemini
Blend IT - Kron Digital
N2 Support Analyst
Brazil
Brazil
JavaSQL
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Key Responsibilities ·
- N2 Support: Provide analysis and resolution for medium-complexity incidents and requests, ensuring operational continuity. ·
- .NET and JAVA Development: Support fixes and improvements in applications developed in .NET and JAVA, including code analysis and integration support. ·
- SQL Databases: Execute queries, adjustments, and analyses in SQL databases, ensuring integrity and performance. ·
- SAP Integrations: Support processes involving integration with SAP, validating data and monitoring interface flows. ·
- Technical Documentation: Create and maintain updated documentation for incidents, solutions, and operational procedures. ·
- User Communication: Interact with users and business areas, clearly and objectively translating needs into technical solutions. ·
- Ownership Mentality: Act proactively, taking responsibility for tickets until their complete resolution, ensuring quality and customer satisfaction. ·
- Continuous Improvement: Identify opportunities for process optimization and propose solutions that increase efficiency and reduce incident recurrence.
Requirements
Technical Requirements ·
- Proven experience in N2 support. ·
- Proven experience supporting financial applications. ·
- Solid knowledge of .NET, JAVA, and SQL. ·
- Familiarity with integrations and processes related to SAP. ·
- Critical analysis and technical problem-solving skills.
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