United States
CSC Leasing Co.
BlackStone eIT
Oracle Fusion Service Functional Consultant
RemoteUnited States
Lebanon, Pennsylvania, United States
Go
Responsibilities: -
- Run discovery and design workshops with business teams for service request and work-order processes -
- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs -
- Set up the customer self-service portal (Digital Customer Service) -
- Prepare functional designs, test scripts and training material -
- Lead SIT and UAT for your area and support go-live and hypercare -
Minimum requirements
- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations -
- Hands-on set-up of service requests, work orders, queues and SLAs -
- Functional design and workshop experience with business users -
- Able to travel to Dubai regularly -
- Excellent written and spoken English
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