Brazil
C6 Bank
Experian
Platform Engineering Manager
Brazil
Blumenau, Santa Catarina, Brazil
AWSKubernetesTerraform
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Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in various markets, including financial services, healthcare, automotive, agribusiness, insurance, and more. Experian invests in people and advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.
Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards—including World’s Best Workplaces™ 2025 (Fortune's Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity and affirmative action employer.
Job Description
We are opening an Engineering Manager position to lead five platform domains: SDLC, Quality Engineering, Developer Experience, GenAI applied to engineering, and Observability. These are squads that build the technical foundation used by all the company's engineering teams, with internal products ranging from a developer portal and CI/CD pipelines to AI agents embedded in the development cycle and an observability platform.
The position reports to the Foundation Engineering Manager and leads coordinators with teams composed of Developers, QAs, and SREs.
The goal is to have an individual capable of autonomously taking on a relevant part of the area's technical and business decisions, including representation in architecture forums, roadmap prioritization, and conversations with product, security, and infrastructure stakeholders.
Scope of the domains
- SDLC and Delivery Engineering: standardization of CI/CD pipelines, branching and release strategy, code owners, DORA metrics, dependency management, base images, static security integrated into the pipeline, and engineering maturity per squad.
- Quality Engineering: automated quality gates, testing strategy (contract, Mocks, E2E in critical flows), coverage, database migration linters, and quality governance before merge.
- Developer Experience: evolution of the internal developer portal (IDP), service catalog with ownership and operational health, self-service resource provisioning in the cloud, golden paths, templates, and the technical onboarding journey for new people.
- GenAI applied to engineering: AI agents for self-service provisioning, automatic code review with risk blocking in pull requests, and knowledge bases that guide development. Includes agent architecture, response quality evaluation, and adoption by teams.
- Observability: standard for logs, traces, and metrics, automated instrumentation from service creation, structured on-call, maturity scorecard per squad, and cost dashboards.
Responsibilities
- Lead coordinators and engineers across the five domains, being responsible for technical results, roadmap delivery, and people development.
- Build and defend the domains' roadmap linked to business and engineering metrics: change failure rate, lead time, test coverage, MTTR, adoption of internal platforms, and reduction of operational support.
- Delve into the technical merits of each domain's decisions: review architecture proposals, question assumptions, request data, and reject paths that increase complexity without clear return.
- Represent the area in architecture forums, security committees, and conversations with product and technology leadership, with the autonomy to decide without escalating everything.
- Translate internal customer pain points (dev, QA, SRE) into prioritized initiatives, with explicit value hypotheses and ways to measure adoption.
- Sustain the operation of what is already in production: reliability of internal platforms, technical debt, cost, and incident response involving the domains.
- Coordinate cross-domain initiatives that depend on product teams, negotiating deadlines and scope without transferring friction to the squads.
- Develop the leadership layer below: provide context, delegate decisions, calibrate performance, and foster succession.
- Define and track quarterly goals per domain, with objective success criteria.
Qualifications
- Previous experience as a software, platform, or infrastructure engineer, with sufficient background to discuss code, architecture, and implementation trade-offs as an equal with senior engineers.
- Mastery of scaled CI/CD practices: branching and release strategies, quality gates, versioning, rollback, and standardization of pipelines for multiple stacks.
- Experience with public cloud (preferably AWS) and Kubernetes as a foundation for microservices execution, including deployment and security strategies.
- Infrastructure as Code (Terraform) and automation of build, release, and provisioning processes.
- Applied observability: logs, metrics, and distributed tracing, instrumentation with OpenTelemetry, SLI/SLO definition, and on-call culture.
- Quality engineering as a technical discipline: testing pyramid, contract testing, regression automation, and use of quality data for decision-making.
- Practical understanding of GenAI applied to engineering: agents, RAG, output quality evaluation, inference cost, and the limits of what makes sense to automate.
- DevSecOps: static analysis, vulnerability and dependency management, governance of internal libraries, and security embedded in the pipeline instead of manual review.
- Reading platform as a product: discoverability, adoption, consumer team autonomy, and usage metrics.
Leadership Expectations
- Real autonomy: ability to drive a topic end-to-end, make decisions with incomplete information, and assume the consequences.
- Critical thinking: question demands without clear value, even when they come from above, and propose alternatives instead of just refusing.
- Direct and accessible communication, adjusting depth according to the audience: engineer, product manager, or executive.
- Consultative decision-making: listen to the team and seek consensus before deciding, without letting it lead to paralysis.
- Conflict and expectation management between areas, without passing the burden to the squads.
- Focus on measurable results rather than delivery volume.
Requirements
- Experience in leading engineering teams, with at least one stint managing multiple squads or a leadership layer below.
- Track record of responsibility for platform, infrastructure, or development lifecycle, not just product teams.
- Bachelor's degree in Computer Science, Software Engineering, or related fields, or equivalent experience.
- English for technical conversations with global teams.
Preferred Qualifications
- Previous experience leading an internal developer platform (Backstage or equivalent) with adoption metrics.
- Prior experience in Site Reliability Engineering or operating high-volume critical systems.
- Experience working in a regulated environment or with sensitive data, requiring audit and compliance.
- Experience putting AI into production within the development cycle, not just in proof-of-concept.
- Certifications in cloud, Kubernetes, or HashiCorp.
- Participation in technical communities, conferences, or open-source projects.
Additional Information
Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are over 4 thousand people working in various teams and specialties. Here, every knowledge and diversity complements each other, and you can work in what you love most; we are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.
We dedicate ourselves greatly to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is externally recognized through various market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a rating of 4.6 on Glassdoor. Each recognition indicates that we are on the right path, providing an ever-improving work environment for our talents.
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Employee Status: Regular
Role Type: Hybrid
Department: Technology
Schedule: Full Time
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