Brazil
C6 Bank
DXC Technology
Senior ServiceNow ITOM Developer – Event Management
Brazil
São Bernardo do Campo, São Paulo, Brazil
JavaScriptGo
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Job Description
DXC Technology helps global companies run their mission-critical systems and operations. We drive business outcomes through a range of services, including cloud, data, analytics, and modern applications. Our clients trust us to manage their IT environments and to modernize their IT estates. Learn more about how we deliver excellence for our clients and colleagues at DXC.com.
Essential Functions of the Job
- Implement and configure ServiceNow ITOM Event Management.
- Develop Event Rules for event transformation, filtering, routing, and discarding.
- Configure Alert Management Rules and automated actions on alerts.
- Implement time-based, tag-based, and service-oriented correlation rules.
- Configure Alert Intelligence and alert grouping features.
- Develop mechanisms for normalizing events from different sources.
- Implement CI Binding, lookup, identification, and reconciliation rules.
- Work with CMDB, CI classes, relationships, CSDM, and Service Mapping.
- Configure integrations between Event Management and Incident Management.
- Implement automatic incident creation, update, assignment, and resolution.
- Configure alert suppression during maintenance windows and integration with Change Management.
- Support automations related to Outage, Problem, and Knowledge Management.
- Develop flows, subflows, and actions using Flow Designer.
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.
- Utilize JavaScript server-side, GlideRecord, GlideAggregate, and other Glide API components.
- Configure and customize the Service Operations Workspace.
- Create dashboards, reports, and indicators using Performance Analytics.
- Configure ACLs, roles, and security controls.
- Manage Update Sets and support deployments across environments.
- Perform advanced troubleshooting and optimization in high-volume environments.
- Support technical testing, integrated testing, UAT, go-live, and stabilization.
- Produce technical documentation, solution designs, and knowledge transfer materials.
- Act as a technical reference and support the development of less experienced professionals.
Basic Qualifications
- Experience in development on the ServiceNow platform.
- Experience with ServiceNow ITOM.
- Experience in ITOM Event Management implementation projects.
- Experience with event correlation, Alert Rules, Event Rules, and CI Binding.
- Solid experience with CMDB, CSDM, CI classes, identification, reconciliation, and relationships.
- Experience with integration between Event Management and ITSM processes.
- Advanced knowledge of JavaScript and Glide API.
- Experience with Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
- Experience with Service Operations Workspace.
- Experience in environments with high event volume (+100 thousand events/day).
- Knowledge of Update Sets, deployments, and advanced troubleshooting.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow CIS-ITOM Visibility certification.
- Fluent Portuguese.
- English for reading/producing technical documentation and participating in meetings.
Preferred Qualifications
- ServiceNow CIS-ITSM certification.
- ITIL 4 Foundation certification.
- Certifications or micro-certifications related to Event Management.
- Experience with Alert Intelligence.
- Knowledge of Service Mapping.
- Experience with Performance Analytics.
- Experience with self-healing automations.
- Knowledge of ATF, Source Control, and CI/CD practices.
- Experience with security requirements, segregation of duties, and access controls.
- Spanish for professional interaction with Latin American teams.
What We Offer?
A variety of benefits, a competitive salary, and our values make DXC one of the most important and attractive companies to work for in the world. At DXC, our goal is to provide equal opportunities while respecting individuality, in order to build a work-life balance and constant opportunities for career growth.
If you are looking for challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly to a position through our careers portal jobs.dxc.technology
You can also find us on:
facebook.com/DXCTechnology/ linkedin.com/company/dxctechnology
Diversity and Inclusion
This position is also intended for people with disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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