Brazil
C6 Bank
DXC Technology
ServiceNow Technical Consultant
Brazil
Sao Bernardo do Campo, Southeast, Brazil
JavaScript
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Job Description
DXC Technology helps global companies run their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability in public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Essential Functions of the Job
- Develop and configure solutions on the ServiceNow platform.
- Participate in requirements workshops and solution design discussions.
- Implement catalog items, forms, tables, workflows, rules, and automations.
- Configure Catalog Items, Forms, UI Policies, ACLs, and Flow Designer.
- Develop scripts in JavaScript and utilize Glide API features.
- Support the configuration and maintenance of Incident, Request, Change, Problem, Knowledge, and Service Catalog processes.
- Address technical incidents and requests related to the platform.
- Perform troubleshooting and root cause analysis.
- Participate in the development and monitoring of REST, SOAP, and APIs integrations.
- Support CMDB activities, data quality, users, groups, roles, and access controls.
- Prepare and execute technical tests and support UAT.
- Conduct demonstrations of developed solutions.
- Support deployments and replication of configurations between DEV, QA, and PROD environments.
- Produce and update technical and operational documentation.
- Work collaboratively with senior professionals to ensure architectural quality and adherence to functional requirements.
- Participate in continuous improvement initiatives and technical standardization.
Minimum requirements
Basic Qualifications
- Hands-on experience in developing, configuring, or maintaining the ServiceNow platform.
- Intermediate or advanced knowledge of ServiceNow ITSM.
- Experience with Service Catalog, Catalog Items, Forms, UI Policies, ACLs, and Flow Designer.
- Knowledge of JavaScript and Glide API fundamentals.
- Experience with Incident, Request, Change, and Problem Management.
- Ability to configure and customize platform functionalities.
- Experience with technical testing, documentation, and deployment support.
- Understanding of Service Management concepts and principles.
- Good analytical and problem-solving skills.
- Adequate communication skills for interaction with clients and technical teams.
- ServiceNow Certified System Administrator (CSA) certification.
Preferred Qualifications
- ServiceNow Certified Application Developer (CAD) certification.
- Certified Implementation Specialist (CIS-ITSM) certification.
- ITIL 4 Foundation certification.
- Knowledge of REST, SOAP, APIs integrations, and MID Server.
- Knowledge of CMDB.
- Experience with Service Portal or interface configuration.
- Knowledge of HTML, CSS, XML, AJAX, AngularJS, or related technologies.
- Additional ServiceNow certifications or micro-certifications.
- Basic knowledge of ITOM.
- English for reading technical documentation.
- Spanish will be considered a plus.
What We Offer?
Various benefits, competitive salary, and our values make DXC one of the most important and attractive companies to work for globally. At DXC, our goal is to provide equal opportunities, respecting individuality, to build a balance between professional/personal life and constant career development opportunities.
If you are looking for challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly to a position through our career portal jobs.dxc.technology
You can also find us at: facebook.com/DXCTechnology/ linkedin.com/company/dxctechnology
Diversity and Inclusion
This position is also intended for people with disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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