Brazil
VTEX
Infios
Support Analyst L2
Brazil
Blumenau, Santa Catarina, Brazil
SQL
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About the opportunity
If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
Infios is looking for a Support Analyst to join our Supply Chain business unit. This position is responsible for providing technical support for Warehouse Advantage, Infios One (WM) solutions, and related third-party technologies, including Windows operating systems, SQL Server and Oracle databases, reporting tools, and printing software. The Support Analyst will work directly with clients and internal teams to troubleshoot issues, identify root causes, and ensure the continuity of operations and client satisfaction.
Why join us?
At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.
We believe the future is better when supply chains work better.
We are an equal-opportunity employer and committed to inclusion in the workplace.
At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com [jobs@infios.com]
What a day in the life looks like
- Respond to client requests and tickets via phone, email, and ticketing systems.
- Investigate incidents and technical problems to identify root causes and implement permanent solutions.
- Consult technical documentation and other information sources, reproducing and testing scenarios in controlled environments.
- Develop training materials, knowledge articles, and technical documentation, sharing expertise with the team.
- Support the management and fulfillment of Service Level Agreements (SLAs) established with clients.
- Collaborate with cross-functional teams to resolve complex issues and improve support processes.
Minimum requirements
What you bring to the team
- Bachelor's degree completed or in progress in Computer Science, Information Systems, Information Technology, or related fields.
- 3 years of experience in customer technical support or application support.
- Intermediate knowledge of databases.
- Knowledge of Windows operating systems and networking fundamentals.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities and work independently in a dynamic environment.
- Intermediate knowledge of programming logic and ability to interpret existing code.
Preferred Qualifications
- Knowledge of Warehouse Management Systems (WMS) and logistics operations.
- Experience with programming concepts and basic software development practices.
- Experience with operating systems and network technologies.
- Knowledge of Supply Chain management solutions.
- Experience with the Korber One platform and K.Motion applications.
What We Do for You
- Work in a collaborative and dynamic environment, supporting global clients and leading Supply Chain solutions.
- Opportunity to develop technical expertise in WMS, databases, networks, and enterprise applications.
- Collaborate with experienced professionals in support, engineering, and product areas.
- Access to continuous learning and professional development opportunities.
- Be part of a company committed to innovation, purpose, and improving supply chains worldwide.
Salary Range
Competitive and commensurate with experience.
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
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