Mexico
Inetum
CIAL D&B Services Inc
Tech Solution Analyst
Mexico
Mexico City, Mexico
SQLPostgreSQL
Automatic translation. Check the original.
Why work with us?
Dun & Bradstreet is the leading provider of business data and decision-making solutions for counterparties in 43 countries across Latin America and the Caribbean.
As the exclusive partner for Latin America of the global Dun & Bradstreet network, we serve more than 20,000 clients with strategic information on over 600 million companies globally, combining the power of a world-class data network with deep local expertise built over decades in the region.
Our solutions help organizations make smarter and faster decisions regarding credit risk, supply chain risk, and compliance risk, in order to build stronger business relationships.
Data. Platforms. Transformation.
The Tech Solution Analyst will be responsible for supporting the design, implementation, testing, support, and continuous improvement of technology solutions within the Transformation and Continuous Improvement team.
This is a multidisciplinary role that combines technical and analytical capabilities, with progressive evolution across different stages of the solution lifecycle, including requirements analysis, automation, development, testing, implementation, and continuous improvement.
The position is aimed at individuals with an interest in technology, problem-solving skills, and a high willingness to learn, develop new skills, and participate in different disciplines, rather than specialists in a single technical area.
What you will do
- Provide first-level functional and technical support for solutions implemented in production.
- Analyze incidents, identify potential root causes, and participate in the definition or implementation of solutions.
- Handle changes, improvements, and new technical requirements related to existing applications and tools.
- Execute functional, integration, regression, SIT, and UAT testing.
- Document defects, test results, technical findings, and opportunities for improvement.
- Participate in requirements gathering and analysis, supporting the translation of business needs into functional or technical requirements.
- Collaborate with Business Analysts, Developers, automation specialists, and business areas throughout the solution lifecycle.
- Support development and configuration in low-code/no-code platforms, automations, and other technological improvements.
- Participate in implementations, post-deployment validations, and monitoring of solutions in production.
- Keep functional and technical documentation of solutions up to date.
- Identify opportunities to simplify, automate, or improve existing processes.
- Participate in Agile ceremonies and contribute to meeting the commitments and deliverables of each Sprint.
What we are looking for
- Basic English level.
- Bachelor's degree in Systems Engineering, Computer Science, Information Technology, Industrial Engineering, Business Technology, or related fields.
- Between 0 and 2 years of experience in technology, application support, software testing, automation, development, data, or related areas.
- Knowledge and application of Agile / Scrum methodologies.
- Intermediate SQL Server or PostgreSQL.
- Intermediate Excel.
- Experience with ticketing systems such as Linear, Jira, Service Now, or Freshdesk.
- Experience or knowledge of incident and ticket management with SLA.
- Basic concepts of programming or scripting.
- Concepts of Artificial Intelligence and emerging technologies.
- Previous experience through internships, trainee programs, or projects related to technology solutions is desirable.
What we offer
- Positive and motivating work environment.
- Dynamic, multinational, and multicultural company where you can grow as far as your vision and curiosity take you.
- Competitive benefits package.
- Hybrid work model.
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