Brazil
C6 Bank
Blip Global
Mid-Level Implementation Analyst
Brazil
São Paulo, São Paulo, Brazil
Go
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About Blip
Blip is the largest conversational intelligence and messaging company in Brazil, with innovation and operation hubs in Brazil, Mexico, and Spain, driving operations for over 4.000 clients on a global scale. Focusing on scalable solutions, we integrate data, AI, and context end-to-end to orchestrate complete conversational journeys, replacing isolated interactions with strategic decisions. Our mission is to ensure that every contact turns into continuous learning and business efficiency, delivering the definitive infrastructure to create conversations that generate results.
About the team
The Implementation Analyst joins the Onboarding team, combining strategic vision and technical capability to orchestrate our clients' initial journey. You will transform business needs into efficient conversational flows, robust integrations, and multi-channel activation on the Blip platform, ensuring value generation from the very first contact.
Responsibilities
- Align strategic objectives with the use of the Blip platform, translating ROI goals and requirements into functional architectures.
- Monitor engagement and the adoption of features such as AI, Analytics, and automations to guide the client toward product utilization.
- Map pain points, technical requirements, and expansion opportunities during onboarding, providing feedback to the CS and Sales teams.
- Conduct scope alignment meetings and negotiate deadlines with executive stakeholders, managing critical situations with transparency.
- Design and parameterize conversation flows in the Builder, using Content Builder and Templates adjusted to project needs.
- Configure and test integrations via Webhooks, APIs REST and Extensions to connect the platform to CRMs, ERPs, and client systems.
- Activate and certify channels such as WhatsApp, Instagram, Web, and SMS, anticipating and resolving operational network specificities.
- Investigate root causes of anomalous behavior in production using logs and diagnostic tools for rapid resolution.
- Manage schedules, risks, and the scope of simultaneous projects in cycles of 6 to 12 weeks to ensure high-quality deliveries.
- Structure training and technical documentation to empower the client's team and ensure operational autonomy post-go-live.
- Record project history and architecture in the official repository, ensuring smooth handoffs to CS and Support.
Requirements
- Experience in SaaS/PaaS: Previous experience in Onboarding, Implementation Project Management, or Professional Services at technology companies.
- Conversational Platforms: Practical experience operating and configuring communication platforms and chatbots.
- Technical Knowledge & Integrations: Proficiency in programming logic, building conditional flows, and consuming APIs REST, Webhooks, and system integrations.
- Troubleshooting & Diagnostics: Analytical ability to investigate logs, identify root causes of production failures, and solve complex problems quickly.
- Project Management & Agile Methodologies: Experience in tracking schedules, scope management, risk mitigation, and applying methodologies such as Scrum or Kanban in portfolio management.
- Management Tools: Practical use of platforms such as Jira, Asana, HubSpot, or Power BI.
- Executive Communication & Negotiation: Ability to translate technical concepts into business language and negotiate with multiple stakeholders (IT, Business, and Compliance).
- AI Productivity: Fluency in using modern technologies and Artificial Intelligence tools to optimize routines and solve problems.
Preferred Qualifications
- Blip Platform Mastery: Experience with Builder, Content Builder, creating extensions, AI integration, and managing reports/analytics on the platform.
- Complex Integrations: Experience in projects integrated with ERPs, CRMs, market APIs, and compliance with LGPD and regulatory requirements.
- Languages: Fluent English or Spanish for conducting meetings and supporting international clients.
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