Brazil
C6 Bank
DXC Technology
Senior ServiceNow ITOM Consultant
Brazil
São Bernardo do Campo, São Paulo, Brazil
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Job Description
DXC Technology helps global companies with their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Essential Functions
- Support the functional design and evolution of ServiceNow ITOM Event Management solutions.
- Translate business and operational requirements into functional platform configurations.
- Configure and maintain Event Rules for event ingestion, transformation, filtering, routing, and discarding.
- Configure Alert Rules for alert creation, updating, aggregation, correlation, and resolution.
- Define strategies for temporal, logical, and CI/service relationship-based correlation.
- Configure event normalization rules, severity mapping, and CI Binding.
- Perform analysis of volume, false positives, and false negatives, proposing actions to reduce operational noise.
- Execute continuous tuning activities for rules and thresholds to improve alert quality.
- Configure and evolve Service Operations Workspace, dashboards, and operational reports.
- Utilize CMDB, Service Mapping, and impact rules to support unavailability and service impact analyses.
- Collaborate with monitoring, observability, NOC, SOC, and Service Management teams.
- Support functional testing, user validation, troubleshooting, solution stabilization, and knowledge transfer.
Minimum requirements
Basic Qualifications
- Solid experience in functional analysis, technology operations, ITSM, or ITOM solution implementation.
- Hands-on experience with ServiceNow ITOM Event Management, including Event Rules, Alert Rules, correlation, normalization, and CI Binding.
- Experience in Event Management implementation or evolution projects with rule tuning and optimization activities.
- Knowledge of CMDB, Configuration Items, reconciliation, identification, and infrastructure relationships.
- Knowledge of ITIL processes, especially Event Management and Incident Management.
- Experience with multiple monitoring and observability tools.
- Ability to analyze operational data and propose improvements aimed at noise reduction and efficiency increase.
- Experience interacting with NOC, SOC, infrastructure, applications, and service management teams.
- ServiceNow Certified System Administrator (CSA) certification.
- ITIL 4 Foundation certification.
- Fluent Portuguese.
- English for reading technical documentation and participating in meetings.
- Strong analytical skills, with a focus on complex problem-solving.
- Clear communication and effective collaboration with technical and business teams.
Preferred Qualifications
- ServiceNow Certified Implementation Specialist - ITOM Visibility (CIS-ITOM Visibility) certification.
- Certifications or micro-certifications related to Event Management or ITOM.
- Dynatrace Associate certification or equivalent.
- Knowledge of Zabbix, Elastic/ELK, Dynatrace, New Relic, Grafana, ThousandEyes, BSM, or SiteScope.
- Experience with Service Operations Workspace.
- Experience with Event Analytics.
- Knowledge of Service Mapping and Common Service Data Model (CSDM).
- Spanish for professional interaction with teams in Latin America.
What We Offer?
Competitive salary, comprehensive benefits, and a culture of continuous learning and development. At DXC, we are committed to providing equal opportunities, respecting individual differences, and fostering a balance between professional and personal life, along with constant career growth opportunities.
If you are seeking challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly to a position through our careers portal at jobs.dxc.technology.
You can also find us at:
facebook.com/DXCTechnology/ linkedin.com/company/dxctechnology
Diversity and Inclusion
This position is also open to people with disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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