Brazil
C6 Bank
DXC Technology
Senior ServiceNow Technical Consultant
Brazil
São Paulo, São Paulo, Brazil
JavaScriptGo
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Job Description
DXC Technology helps global companies run their mission critical systems and operations by deploying modern IT architectures, modernizing key platforms and infrastructure, and optimizing data. DXC’s customers trust DXC to deliver services across the public, private and hybrid cloud, enabling them to gain new levels of performance, competitiveness and customer experience. Learn more about the opportunities at DXC.com.
Essential Functions of the Job
- Act as a technical reference in implementation, support, and evolution initiatives for the ServiceNow platform.
- Technically lead the development of medium and high complexity solutions.
- Participate in requirements gathering workshops and translate business needs into technical solutions.
- Evaluate requirements, propose alternatives, and recommend solutions aligned with ServiceNow best practices.
- Develop and maintain catalog items, forms, workflows, automations, and integrations.
- Configure and evolve Incident, Request, Problem, Change, Knowledge, and Service Catalog processes.
- Develop integrations using REST APIs, SOAP Web Services, Integration Hub, and MID Server.
- Develop using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Scoped Applications.
- Support initiatives related to CMDB architecture, governance, and data quality.
- Participate in activities related to ITOM, including Discovery, Service Mapping, and Event Management.
- Conduct advanced troubleshooting, root cause analysis, and performance optimization.
- Support technical testing, UAT, deployments, releases, go-live, and transition to operations.
- Produce technical documentation, solution designs, procedures, and knowledge transfer materials.
- Mentor and develop less experienced professionals, promoting standardization and best practices.
- Support technical estimates, delivery planning, and, when necessary, proposal and solution development.
Basic Qualifications
- Solid experience in ServiceNow platform implementation, development, or evolution projects.
- Relevant experience with ServiceNow ITSM.
- Advanced knowledge of Service Catalog, Request Management, Incident Management, Problem Management, Change Management, and Knowledge Management.
- Advanced knowledge of JavaScript and server-side and client-side development in ServiceNow.
- Experience with Business Rules, Script Includes, Client Scripts, UI Policies, Glide APIs, and Flow Designer.
- Experience in developing REST and SOAP integrations.
- Knowledge of JSON, XML, Integration Hub, and MID Server.
- Experience in requirements gathering, technical design, configuration, development, testing, and solution deployment.
- Ability to conduct workshops and interact directly with technical and business stakeholders.
- ServiceNow Certified System Administrator (CSA) certification.
- English for reading technical documentation and participating in meetings.
Preferred Qualifications
- ServiceNow Certified Application Developer (CAD) certification.
- Certified Implementation Specialist (CIS-ITSM) certification.
- ServiceNow certifications related to ITOM, Discovery, Service Mapping, or Event Management.
- Knowledge of CSDM.
- ITIL 4 Foundation certification.
- Experience with Service Portal, UI Builder, or digital experiences.
- Experience in complex corporate environments and with distributed teams.
- Spanish for professional interaction.
What are we offering?
Various benefits, competitive salary, and our values make DXC one of the most important and attractive companies to work for in the world. At DXC, our goal is to provide equal opportunities, respecting individuality, in order to build a balance between professional/personal life and constant career evolution opportunity.
If you are looking for challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly to a position through our career portal jobs.dxc.technology
You can also find us at: facebook.com/DXCTechnology/ linkedin.com/company/dxctechnology
Diversity and inclusion
This position is also intended for people with disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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