Brazil
C6 Bank
Capgemini
ServiceNow Developer - SPM
Brazil
Barueri, São Paulo, Brazil
JavaScriptAWS
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Our Opportunity
Are you passionate about technology, innovation, and want to be part of an inclusive, collaborative, and constantly evolving environment? Then this opportunity is for you!
At Capgemini, we value work-life balance. Therefore, we offer flexible, hybrid work models, depending on project needs. Our goal is to provide the best experience for you, respecting your lifestyle and promoting well-being.
We are looking for a ServiceNow Developer Specialist to join our team.
Job Responsibilities
- Develop, customize, and maintain applications on the ServiceNow platform, especially in ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
- Create and evolve Flows, Subflows, Actions, and automations using Flow Designer and, where applicable, IntegrationHub.
- Implement Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Scheduled Jobs, and other backend/frontend logic.
- Design and implement integrations with internal and external systems (REST, SOAP, IntegrationHub, JDBC, MID Server).
- Act in platform support, identifying root causes and proactively proposing solutions.
- Perform technical and functional analysis for new demands, transforming business requirements into scalable solutions.
- Develop components following ServiceNow best practices, prioritizing reuse, governance, and minimization of technical debt.
- Support implementations, tests, homologations, and deployments following DevOps/ATF practices when applicable.
- Guide and support less experienced analysts, promoting best practices within the team.
- Collaborate with business areas, architects, and project managers to ensure high-quality deliveries.
Technical Requirements
- Solid experience as a ServiceNow developer (minimum recommended: 4–5 years).
- Advanced proficiency in ITSM modules.
- Proficiency in:
- JavaScript (server-side and client-side)
- Glide API
- Flow Designer / IntegrationHub
- Configurations & Customizations (BRs, Scripts, UI, Dictionary, ACLs etc.)
- Experience with CMDB, CSDM, and data models.
- Experience with integrations (REST, SOAP, OAuth, certificates, MID Server).
- Knowledge of ATF (Automated Test Framework).
- Experience with Git/DevOps (optional but desirable).
- Ability to create clear documentation (technical and functional).
Soft Skills
- Analytical skills and architectural vision.
- Autonomy in technical decision-making.
- Good communication for interaction with diverse areas.
- Organization, sense of priority, and results orientation.
- Collaborative attitude and focus on continuous improvement.
Differentiators
Certifications
- CSA – Certified System Administrator
- CAD – Certified Application Developer
- CIS-ITSM, CIS-ITOM, CIS-Discovery, CIS-Service Mapping
- Experience developing Custom Spokes in IntegrationHub.
- Knowledge of ITIL 4, process automation, and service governance.
- Experience in complex corporate environments (large volume, multi-client, multi-squad).
Diversity, Inclusion, and Belonging
At Capgemini, you can be who you are. We value diversity in all its forms and promote an inclusive environment through committees such as:
- Women@Capgemini – Female empowerment and gender equality.
- Capgemini Black – Representation and appreciation of Black culture.
- LGBTQIA+@Capgemini, Capgemini Accessibility, among others.
Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the most ethical and inclusive companies in the world. Our vacancies are for everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability.
Development and Benefits
Here, you are the protagonist of your career! We offer:
- Structured career plan and personalized learning paths.
- Corporate University, with access to Harvard, Udemy.
- Official certifications with partners like SAP, AWS, Microsoft, Salesforce.
- Languages with EF Education First (English, Spanish, French, and German)
Complete well-being
- Medical and dental assistance.
- Gympass and Equilibrium (physical and mental health).
- Private pension and life insurance.
- Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance.
- Meal voucher, benefits club, and much more!
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