Brazil
C6 Bank
Blend IT - Kron Digital
ServiceNow Technical Analyst
Brazil
Brazil
JavaScript
Automatic translation. Check the original.
About the opportunity
The ServiceNow Technical Analyst will be responsible for the administration, development, support, and continuous improvement of the ServiceNow platform;
Activities
- Design, configure, and maintain platform features, workflows, integrations, and automation solutions that span IT and business functions, ensuring reliable, secure, and scalable service delivery.
- The role involves collaborating with stakeholders to implement platform enhancements, support corporate initiatives, and maximize the value of ServiceNow modules—including ITSM, ITOM, ITAM, HRSD, SPM, SecOps, App Engine, MoveWorks, and related technologies.
- Administer, maintain, and support the ServiceNow platform, including security, upgrades, configurations, performance monitoring, and overall platform health.
- Create and maintain technical documentation, provide advanced user support, and participate in testing, releases, and continuous improvement initiatives, as well as other duties and projects assigned to the role.
- The professional supports global business and IT stakeholders by delivering scalable solutions, developing integrations with enterprise systems, and enabling process automation that enhances service delivery, operational efficiency, and user experience.
Requirements
- Higher Education: Computer Science or related field (preferred)
- ITIL® Foundation (Preferred)
- Familiarity with Virtual Agent, AI Search, or Performance Analytics will be considered a plus
- Experience with additional ServiceNow modules such as ITSM, HRSD, ITOM, SecOps, and Service Operations will be considered a plus
Minimum requirements
- Certification: ServiceNow Certified System Administrator (Required)
- Minimum of 5 years of experience in ServiceNow administration
- Experience in managing and troubleshooting ServiceNow integrations
- Proficiency in JavaScript, Flow Designer, and UI Policies
- Familiarity with CMDB, Discovery, and Performance Analytics
- Experience with Service Graphs, APIs, and external data ingestion patterns
- Strong communication skills and ability to collaborate with technical and non-technical stakeholders
- Strong analytical and problem-solving skills
- Hands-on experience with ServiceNow (ITSM, Service Operations Workspace, IntegrationHub, Flow Designer)
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