Brazil
C6 Bank
COGNATIV
Microsoft Dynamics Customer Insights Consultant
Brazil
Brazil
About the opportunity
We are looking for an experienced Microsoft Dynamics 365 Customer Insights – Journeys Specialist with strong hands-on expertise in customer journey design, marketing automation, and customer data migration. The candidate will be responsible for implementing customer engagement solutions and integrating Customer Insights with Microsoft Dynamics 365 CRM. *
Minimum requirements
- 10+ years of overall experience with Microsoft technologies and CRM platforms. *
- At least 5+ years of hands-on experience with Microsoft Dynamics 365 Customer Insights. *
- Strong experience in designing and implementing Customer Insights – Journeys. *
- Practical experience in customer data migration, mapping, transformation, validation, and reconciliation. *
- Strong understanding of Dynamics 365 CRM architecture and data models. *
- Experience with marketing automation, customer segmentation, campaign management, and customer engagement workflows. *
- Experience in requirements gathering, solution design, testing, and implementation. *
- Strong analytical, troubleshooting, and problem-solving skills. *
- Excellent communication and stakeholder management skills. *
- Familiarity with Power Platform technologies, including Power Automate and Dataverse, is preferred. *
- Microsoft Dynamics 365 or Customer Insights certifications are an added advantage. *
- Design, configure, and implement customer journeys using Microsoft Dynamics 365 Customer Insights – Journeys. *
- Manage customer data migration, including data mapping, transformation, validation, and reconciliation. *
- Configure customer segments, triggers, journey orchestration, and audience targeting. *
- Develop marketing automation workflows for customer engagement and campaign execution. *
- Integrate Customer Insights – Journeys with Dynamics 365 CRM and other Microsoft applications. *
- Ensure data accuracy, consistency, and integrity throughout migration. *
- Collaborate with business stakeholders, marketing teams, and technical teams to gather requirements and deliver solutions. *
- Troubleshoot issues related to customer journeys, data migration, integrations, and CRM configurations. *
- Support testing, deployment, documentation, and post-implementation activities. *
- Follow Microsoft best practices for security, performance, scalability, and maintainability. *
- A hybrid, flexible working policy. *
- Professional growth and development opportunities. *
- An international team of world-class engineers that brings positive energy. *
- A friendly, supportive, and relaxing working environment in our offices.
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